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16 comments to “Contact Page”
Sonja Bale - October 14, 2020
I was really disappointed in the 6 dip starter kit. Tiny containers for the price charged-the nail tips are too small for my large sized nail beds so unable to use. Waited 3 and a half weeks and massively disappointing. I would not recommend these products.
Julie Morrow - October 20, 2020
Hi Sonja,
Thankyou for taking the time to contact us, we really appreciate it.
Our dip powders come in 2 sizes – 10 gram is $10-12; 1oz is $15-17
I believe your kit was the 10gram powder kit, did you mean to order the larger sizes?
The tips are a standard size, they are half well tips, I’m wondering how you have sized them as it’s very rare for most sizes not to fit some nails. Feel free to send me a photo of how you are applying them and we may be able to work it out.
It’s been extremely busy with salons being closed here in Melbourne but we manage to get most orders out within 3 business days or less. Once it’s posted we have no control over delivery times and unfortunately it is a bit slow at the moment.
If there is anything else I can help with please let me know.
Stay safe. Kind regards, Julie
Suzanne Maurice - May 3, 2020
Could you please tell me whether the comments field is the same as Order Notes so I can add my Colour Preferences – thankyou
Julie Morrow - May 6, 2020
Hi Suzanne,
Either way is fine, as long as you let us know your preference so we can get your order to you asap 🙂
Eleisha Boccadoro - April 8, 2020
Hello wanting to order a dip kit do you have acetone to soak off my old nails and a brush restorer?
Julie Morrow - April 8, 2020
Hi Eleisha
We have acetone but cannot post it in the mail, only for pick up
Tandia Parkin - April 8, 2020
Hi
Could you please tell me if you have black dipping powder please. I couldn’t find
Thank you
Julie Morrow - April 8, 2020
Hi Tandia,
Yes, Back in Black #147
Libby - April 7, 2020
Do you have DIPPING POWDER STARTER KIT – WITH 2 in stock? If so is it possible to arrange to pick up rom your location?
Julie Morrow - April 8, 2020
Hi Libby,
Yes we do. When you place the order select the pick up option and we’ll let you know when it’s ready for you
Libby - April 11, 2020
Thank you – will be in touch
Nerrina Dzikowski - April 6, 2020
What is a coupon code I have been trying to put a order in I have read every thing and and can not find a coupon code anywhere
Julie Morrow - April 6, 2020
Hi Nerrina,
There is no coupon code required to order, just leave that field blank.
Regards,
Julie
siobhan - April 4, 2020
hi 🙂
i was wondering how long backorder will take on the rock brand dip nail kits?
thanks
Julie Morrow - April 4, 2020
Hi Siobhan,
I should have them by this Tuesday 🙂