POSTAGE & PICKUPS
Orders are prepared and shipped the same day where possible.
Standard flat rate Australia Post shipping or courier $8.00
Free shipping for orders over $100
Customer service is our priority. If there is a problem with your order please email us and we will do our best to rectify any issues.
Returns will only be accepted if a product is faulty or incorrect, and must be autorised via email.
Due to the nature of the products dip powders etc cannot be returned if you change your mind. Please choose carefully and bear in mind that colours can appear different on different screens.
We use recycled and recyclable packaging wherever possible.
You are welcome to pick up your orders from our Melbourne salon by appointment. We will contact you when your order is ready for pick up. Our hours can vary - please contact us before coming to ensure we are open and able to assist you.
Address for pre-arranged pick ups is:
Retreat Nail and Beauty Lounge
153 Eley rd, Blackburn South